If you’ve been around here long enough, you know all about our staff spotlights, where we showcase a day in the life of one of our team members. If not, welcome! Today, we’re taking a look behind the scenes at what a Strategic Growth Manager does.
Meet Noah! He’s our Strategic Growth Manager, and his job is all about building relationships. Whether it’s with the families that come to us for treatment or other facilities and providers in our community, learn how he manages his everyday tasks here.
What Is A Strategic Growth Manager?
We already mentioned that Noah’s job is about building relationships, so it would make sense that he has a big hand in opening new facilities as well as maintaining our connections to hospitals, therapists, and other mental health professionals that also work with teens.
He basically has two jobs to do: one that helps our teens thrive post-treatment and one that helps teens find us when they need treatment.
Helping Teens Find Care
One of Noah’s major responsibilities is providing facility tours for families and industry professionals. He’ll take families to our PHP/IOP facilities and introduce them to our clinical team. He’ll also review our aftercare model and show them how we map out a plan for each teen’s long-term success.
When it comes to putting Ascend on the map with industry professionals, Noah uses tours to introduce them to our operations and show them how we help teens and their families through our evidence-based treatment models.
Aftercare at Ascend
After a teen finishes their treatment program with us, they need to step down to a different level of care, including PHP and IOP. Whether they’re at a residential facility or one of our outpatient centers, someone needs to find the perfect area to treat teens who require our services. Noah has a big hand in locating new houses and rental spaces, as well as networking with local therapists, doctors, and schools to provide support services.
Life Before Ascend
Before joining our team, Noah was still caring for others. He was a licensed administrator at an elder care facility where he managed over 150 employees, built relationships with local hospitals, and operated as the point of contact for families in need of long-term living care for loved ones with Alzheimer’s and Dementia.
His experience in this role helped him better understand family dynamics, as well as what people are looking for when it comes to caring for themselves and others.
Why We Love Noah
Noah is one of those rare people who has managed to make their passion their career. Helping others, especially teens and their families, is his life goal, and he finds watching their growth and progress so rewarding. Because he cares so much about the teens in our care, he works even harder on their behalf, using his personal recovery as a way to connect with them and offer solutions to their concerns from a place of love and kindness.
Noah believes that Ascend makes miracles — even though he’s part of the team that works so hard to help others thrive. His commitment to our mission ensures he goes above and beyond in every one of his responsibilities.
Why Noah Loves Us
When it comes to choosing a place to work, Noah finds Ascend to be a very special place. He sees that we have worked incredibly hard to develop a place full of empathy, kindness, and love. Whether it’s meeting the kids where they’re at or supporting staff members with their personal development, he likes that we approach everyone and everything from a place of understanding.
A Day In His Life
Noah’s workday revolves around checking in with the admissions team and coordinating with incoming and outgoing referrals. He can also be found collaborating with clinicians on their availability to meet with him and industry professionals to discuss incoming and outgoing clients. His day may involve making recommendations for step-down care for teens who need something other than our aftercare program, as he has a massive network of nationwide treatment relationships.
If we’re planning an expansion, Noah is the one looking into buying or renting our next facility — vetting the safety of the area and ensuring it has the options we need to provide premium amenities to our clients and their families.
Next Month On Our Blog
We hope that meeting Noah through our blog has given you some idea of the administrative work that goes into keeping our teens happy, healthy, and engaged in their own mental health treatment. If you’re interested in learning more about what happens behind the scenes, check out our other Day in the Life blogs, like Mentoring with Destiny or Yoga with Andrea. And don’t forget to visit often for next month’s spotlight!